Tech Support
Welcome to Kathleen Jasper Tech Support. We're here to assist you with any issues related to our courses and digital guides. Whether you have questions about accessing content, navigating your account, or resolving technical difficulties, our team is ready to help. Please explore our resources below or reach out for personalized support.
📢 Important Announcement: We’ve Launched a New LMS Platform.
We are excited to share that we have successfully migrated to our new LMS platform: https://kathleenjasper.learnworlds.com/. Please note that we will no longer be updating our previous platform https://lms.kathleenjasper.com/ (old LMS).
What You Need to Know:
Existing Users (Prior to July 14, 2024): If you are still using the old LMS, please reach out to our support team to migrate your account to the new platform.
New Customers (After July 14, 2024): You’re all set! Please check your email for your new account activation. If you need assistance, feel free to contact us.
Missing Courses: If you’re an existing customer prior to July 14, 2024, and you notice any missing courses in your account, please reach out to support for verification and enrollment.
For any questions or to get assistance with the migration, email us at info@KathleenJasper.com. Thank you for your continued support.
Q: Why don't see the reset password emails from KathleenJasper.com?
A: Sometimes our emails go to spam, so be sure to check your spam/promotions folder for our emails.
Q: I already have an account, how do I access my courses and books?
Q: I don't have an account yet. I purchased the course as a guest. How do I access my courses and books?
Q: Why can’t I see the pictures in the course or download the study guide?
A: This is definitely a cache problem. Clear out your cache, and it should be fine. Need help with that?